Due to the current situation with COVID-19, Pirates Play Centre will be closed until further notice. We have closed with a heavy heart, but we know this is the safest option, and our main priority is ensuring that our customers and staff stay safe.
As soon as we have some further information regarding when we are able to reopen, we will update you all.
If you have a party booked with us between 21/03/2020 – 30/04/2020, you will be able to receive a full refund for any party payment which has been made, or alternatively you can move your party deposit to a different date.
Due to the current government imposed restrictions on non-essential travel / lock downs, our staff are unable to travel to the play centre in order to process refunds at the moment. However, please be assured if you have a party booked between these dates you will be entitled to a refund. As soon as we are able to do this we will be ringing all of our parties to provide these refunds or to move your party to a different date. We may extend the date for refunds depending on how the situation develops, these are just the dates we are working to at the moment.
We have limited access to our emails, so if you require an urgent answer or have not heard back from us via email, please send us a message on our Facebook page – https://www.facebook.com/Piratesplay/.
Apologies that we have not got in contact will all the parties yet, we will try to get back to you as soon as we can. We are a small family business with little ones to now home school and families to take care of (with another little one on the way very soon!), so we hope you understand that we are doing everything we can at the moment, but it’s very hard with everything that’s going on.
Thank you to all of our lovely customers who have stuck with us through this so far. We hope you are all staying safe and well through this tough time and we hope to welcome you back soon x